Cancellation & Refund Policy

• There are no refunds on subscription fees. Try past papers and adaptive practice on the Free trial first — pay only once you are sure it works for you.
• A paid plan unlocks everything its tier includes immediately on payment. Because the product is digital and delivered at once, an activated plan cannot be refunded.
• You can stop renewal any time by turning auto-renew off. That stops the next charge; it does not refund the period you have already paid for.
• An extra mock test is a one-time purchase of a single paper, not a subscription. It does not expire, and like a plan it is not refunded once paid, other than for a billing error.
• The only money we return is a billing error — a duplicate charge, a payment that did not activate, or an unauthorised charge (see below).

The Free plan costs nothing. It gives you a 7-day window to try the platform — up to five whole past-year papers (one a day) and 10 adaptive questions a day (at most 10 in any one chapter across the trial), and no card needed — enough to judge whether it is right for you before spending anything. If you want to sit a mock test during the trial, you can buy a single extra mock.

We would much rather you used the free plan first than bought a subscription and asked for it back. That is precisely why we do not offer refunds: the trial is free and lets you try the core practice — past papers with written solutions and adaptive practice — so the decision to pay is made after you have tried it.

A paid plan unlocks everything its tier includes — past papers, chapter drills, adaptive practice and a daily mock test on every paid plan, the AI doubt solver from Gold, and the whole question bank on Platinum — immediately on payment confirmation. Because the entire product is delivered at that moment and is digital, subscription fees are not refundable once the plan is active.

This is stated plainly rather than buried: if you are unsure, use the 7-day free trial first.

On any plan, including the free trial, you can buy one extra mock test at a time — currently ₹99 per paper, and always shown before you pay. It is a one-time payment, never renewed and never set up as an e-mandate. Once paid, one fresh mock paper is built just for you; it never reopens a paper that has closed, one you missed, or one you have already taken.

An extra mock you have not used yet does not expire. Once paid it is delivered to your account at once, so it is not refundable, other than in the billing-error cases below. If one of those applies and the extra mock has not been used, it is withdrawn when the payment is reversed; one already used stays used, and its report stays yours.

These are refunded in full, without you having to argue for it:

• Duplicate payments — you were charged more than once for the same plan.
• Failed activation — money left your account but the plan did not activate.
• Charged after cancellation — a renewal was taken after you turned auto-renew off.
• Unauthorised payment — a charge you did not make, subject to verification.

These are corrections of an incorrect charge, not refunds of the service. The money is reversed to your original payment method through your bank or Razorpay. Everything else — an activated subscription you no longer want — is non-refundable.

Turn auto-renew off from Billing & plans → My plans in the app at any time. That stops the next renewal. Your plan stays active until the end of the period you have already paid for — you do not lose access the moment you turn it off.

We do not charge a cancellation fee. Under Rule 4(8) of the Consumer Protection (E-Commerce) Rules 2020 we may not, unless we bear equivalent charges ourselves.

Deleting your account does not refund a plan. It does stop renewal: when you ask for deletion, auto-renew is turned off on every course before the deletion is scheduled — see deleting your account.

A plan renews automatically only if you choose it. Auto-renew is off at checkout and is never pre-selected: a plan renews only when you tick the box yourself. Before you pay, the box and the line under the Buy button tell you the price it will renew at, how often (every month or every year), and that you can turn it off any time. Leave it unticked and the purchase is one-time. Auto-renew covers one course per order, so an order for several courses does not renew automatically.

Choosing one registers a standing instruction (an e-mandate) with your bank or card issuer, authenticated once at setup. Under the Reserve Bank of India’s e-mandate framework you then get, from your bank rather than from us:

• a pre-debit notification at least 24 hours before every renewal, naming us, the amount, the date and the mandate reference, with an option to opt out of that debit;
• no OTP on renewals up to ₹15,000 per transaction; above that your bank asks you to authenticate each time;
• a confirmation after each successful debit.

How to stop it. Turn auto-renew off from Billing & plans → My plans — autopay stops immediately and you keep access to the end of the period you have paid for. You may also revoke the mandate directly with your bank or card issuer; do tell us as well, so your plan record matches.

If a renewal is taken after you turned auto-renew off, that is a billing error and we refund it in full — see what we always refund. A renewal taken before you turned it off is a period you have paid for, and it runs to its end rather than being refunded.

Email hr@aashita.ai from the address on your account, with the payment reference or order ID. If you would rather escalate formally, use the grievance redressal route, where we acknowledge within 48 hours and resolve within one month.

Approved refunds go back to the original payment method. We cannot redirect a refund to a different card, account or UPI ID.

• Email — hr@aashita.ai
• Phone — +91 92160 63146
• Registered address — S8, 2nd Floor, Jagdamba Tower, Amarpali Circle, Vaishali Nagar, Jaipur, Rajasthan 302021
• Grievance officer — see grievance redressal